Help & Support

Everything you need to know about using Contenity to save and organize viral social media posts.

🚀 Quick Start Guide

1
Create Account
Visit app.contenity.com and create your free account with email and password. No credit card required.
2
Install Extension
Add the Contenity Chrome extension and generate an API key in your dashboard to connect it to your account.
3
Start Saving
Browse social media and click the "Extract" button that appears on posts to save them to your library.

📥 Installation Guide

Installing the Chrome Extension
1

Download the Extension

Visit the Chrome Web Store and search for "Contenity" or use the direct link from our website.

2

Add to Chrome

Click "Add to Chrome" and confirm the installation. The extension will appear in your browser toolbar.

3

Create Account

Visit app.contenity.com and create your free account.

4

Generate API Key

In your dashboard, go to "API Keys" and create a new key. Copy this key.

5

Configure Extension

Click the Contenity extension icon, go to settings, paste your API key, and save.

🌐 Platform-Specific Guides

in
LinkedIn

Navigate to any LinkedIn post and look for the "Extract" button that appears on hover or as an overlay.

Captures: Author name, title, post content, engagement metrics, images

Best for: Professional content, industry insights, thought leadership

Tip: Works on both feed posts and individual post pages

𝕏
X (Twitter)

Works on both x.com and twitter.com. The extract button appears when you hover over tweets.

Captures: Author handle, tweet content, likes, retweets, replies, images

Best for: Trending topics, viral content, quick insights

Tip: Also works on quoted tweets and thread starters

R
Reddit

Save both posts and comments from any subreddit. Great for community insights and discussions.

Captures: Post title, content, author, subreddit, upvotes, comments

Best for: Community content, discussions, niche topics

Tip: Works on both old and new Reddit interfaces

IG
Instagram

Save posts and stories from Instagram profiles. Perfect for visual content inspiration.

Captures: Images, captions, author, likes, comments

Best for: Visual content, lifestyle posts, brand inspiration

Note: Only works on public posts due to Instagram's privacy settings

TT
TikTok

Extract viral TikTok videos with metadata for content trend analysis.

Captures: Video details, author, description, engagement, music info

Best for: Trend spotting, viral video analysis, creative inspiration

Note: Captures metadata only, not the actual video file

N
Personal Notes

Create and save your own notes and ideas directly in your Contenity dashboard.

Features: Rich text editing, image uploads, tagging

Best for: Original ideas, meeting notes, content planning

Tip: Use the "+" button in the sidebar to add notes quickly

🔧 Troubleshooting

Extension Not Working

If the extension isn't showing extract buttons:

  • Check if you're on a supported platform (LinkedIn, X, Reddit, Instagram, TikTok)
  • Verify your API key is correctly set in extension settings
  • Refresh the page and try again
  • Check if the extension is enabled in Chrome extensions menu
  • Make sure you're logged into the social media platform
API Key Issues

If you're getting authentication errors:

  • Generate a new API key in your dashboard
  • Copy the entire key without extra spaces
  • Paste it carefully in the extension settings
  • Save the settings and refresh the social media page
  • Check if your account is active and verified
Posts Not Saving

If posts aren't appearing in your dashboard:

  • Check your internet connection
  • Verify the post is publicly visible
  • Look for error messages in the extension popup
  • Try saving a different post to test the connection
  • Clear browser cache and cookies if persistent issues occur
Performance Issues

If the extension is slowing down your browser:

  • Close unnecessary tabs and restart your browser
  • Disable other extensions temporarily to isolate the issue
  • Update Chrome to the latest version
  • Check if you have sufficient RAM available
  • Report persistent performance issues to our support team

❓ Frequently Asked Questions

Is Contenity really free?

Yes, Contenity is completely free with no hidden costs, premium tiers, or usage limits. You can save unlimited posts and export your data anytime.

What data does the extension collect?

The extension only collects the specific post data you choose to save (content, author, engagement metrics). We don't track your browsing or collect data from posts you don't save. See our Privacy Policy for full details.

Can I export my saved posts?

Absolutely! You can export all your saved posts as CSV or JSON files at any time. Your data belongs to you, and we make it easy to take it with you if needed.

Does this violate platform terms of service?

Contenity only accesses publicly available content that you can already see. We don't automate interactions, scrape private data, or violate rate limits. However, you're responsible for using the tool in compliance with each platform's terms.

How secure is my data?

We use industry-standard security measures including bcrypt password hashing, JWT authentication, and secure API communication. Your data is stored securely and never shared with third parties.

Can I use this for commercial purposes?

Contenity is designed for personal content research and inspiration. For commercial use, please contact us to discuss your specific needs and ensure compliance with our terms of service.

Still Need Help?

Our support team typically responds within 24 hours. We're here to help you get the most out of Contenity.

Email: contenity@ext.mvpfoundry.com | Response time: Within 24 hours